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Terms and Conditions

PULL START FIRE’s Terms and Conditions

The following rules ("Conditions of Use") govern the use of www.pullstartfire.com and all of the services offered on the site including the ability to order products, receive emails, and receive promotions. By using our Site, you agree to be legally bound by these Conditions of Use and to follow these Conditions of Use and all applicable laws and regulations governing our Site. We reserve the right to change these Conditions of Use at any time, effective immediately, when we post to our Web Site. We will make efforts to protect the privacy of all users of our Site.

You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through our Web Site. You agree not to use our Web Site or any content contained in it for any illegal or inappropriate activities. Purchaser acknowledges that materials purchased from PullStartFire.com may have hazardous properties. The Buyer agrees to hold the seller harmless from and will indemnify seller from damages caused by the use of the materials purchased and in no event shall anyone involved with PullStartFire.com be liable for consequential damages arising out of or connected with the sale, delivery, use or misuse of any materials purchased from PullStartFire.com. The buyer will not use the materials purchased in violation of any local, state, or federal law. This agreement applies to all of the buyer’s purchases: past, present and future.

We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason. If we do not have the quantity of an item you ordered, we may attempt to contact you, however we reserve the right, without prior notice to you, to supply less than the quantity you ordered of any item. From time to time, in order to protect the security of your information, we may require additional verifications or information before accepting any order. PULL START FIRE does not allow orders to be edited or cancelled within five (5) business days of the requested delivery date, or within the ten (10) business days prior to a Holiday such as Christmas, Labor Day, Easter, and July 4th, etc. This is due to the seasonally high volume of orders during these times.

We make every attempt to provide accurate product information at all times. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

While we attempt to provide accurate, up-to-date information, there may be times when the information in our site may be out of date or include omissions or other errors. This includes images of product which may also be out of date. Our site and the materials therein are provided "as is" and "as available." We do not promise that our site or any services offered on our site will be error-free or uninterrupted. We make no representations or warranties, either express or implied, of any kind with respect to our site, its operations, contents, information or materials. We expressly disclaim all warranties, express or implied, of any kind with respect to our site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that PULL START FIRE, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of our site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages, damages for loss of profits, revenue, data and use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, and use of, our site.

You agree that any legal action brought against us shall be governed by the laws of the State of Virginia and the sole jurisdiction and venue for any litigation arising from your use of or orders made on our Site shall be an appropriate federal or state court located in Virginia Beach, Virginia. We make no representations that the content in our Site is appropriate for access outside the United States. Those who choose to access our Site from outside the United States do so on their own initiative and are responsible for compliance with local laws. If any provision within the Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and all remaining provisions shall be enforced. Indemnity - By using our Site, you agree to indemnify and hold PULL START FIRE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our Site.

Our primary single piece shippers are UPS, FedEx, and US Postal Service. In regards to claims once an order leaves our warehouse we follow the guidelines set by each carrier. Claims submitted to each carrier usually are completed within 7 – 10 business days. All claims of damages must be reported and submitted within 7 days of delivery or your claim will be denied and no refund will be issued. Depending on the results of the claim, at that time your order may either re-ship, a refund issued for shipping charges, claim denied, or a refund for your entire purchase. The carrier has the right to investigate, validate, or reject each claim. Customers need to be aware that should the carrier deny any claim PULL START FIRE will not issue a refund or re-ship free of charge.

Also please note all larger freight shipments (pallet size) regardless of the carrier, have similar policies and subject to the same procedure as stated above. To view more about UPS or FedEx policies please visit their web site.

Refunds are reviewed closely. Please contact our customer service department for returns at support@pullstartfire.com. Returns can only be made within 10 days of receipt of shipment. We cannot and will not accept merchandise returned without prior approval from our customer service center and issuance of a return authorization number. It is important you review closely what your appropriate Duties and Taxes are before placing an order. PULL START FIRE is not responsible for Duties and Taxes in your country.

Purchaser acknowledges that materials purchased from pullstartfire.com may have hazardous properties. The Buyer agrees to hold the seller harmless from and will indemnify seller from damages caused by the use of the materials purchased and in no event shall anyone involved with pullstartfire.com be liable for consequential damages arising out of or connected with the sale, delivery, use or misuse of any materials purchased from pullstartfire.com. The products purchased have hazardous properties that may endanger life, limb and property. The manufacturer of the products sold through pullstartfire.com and PULL START FIRE are not responsible for any physical harm and/or death to the buyer or bystanders or damage to property. The purchaser understands that: Fire starters are designed to burn with large flames to ignite fire wood and are not safe for any other uses. It is the purchaser’s responsibility to keep the product away from children, pets and animals. The purchaser has read and understands the below list of warnings;

Warning Labels

  1. Fire starters are designed to burn with large flames to ignite firewood and are not safe for any other uses.
  2. Keep away from children, pets and animals.
  3. Do not disassemble or break.
  4. Do not crush or puncture product.
  5. Do not use if product is visibly damaged.
  6. For outdoor use only.
  7. Do not use hand, body part, or anything other than the green string and firewood to secure the product when starting.
  8. This product emits large flames from all sides when started.
  9. Keep a safe distance from product after starting.
  10. Never leave fire unattended.
  11. Proposition 65 Warning: This product contains chemicals known to the state of California to cause cancer and reproductive harm. Do not eat this product.

PULLSTARTFIRE.COM MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, LIMITED OR FULL; SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY; AND SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY FOR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER. BUYERS AND USERS ASSUME ALL RISKS, RESPONSIBILITY, AND LIABILITY WHATSOEVER FOR ANY AND ALL LOSSES AND/OR INJURIES AND/OR DEATHS AND/OR DAMAGES TO PERSONS OR PROPERTY ARISING FROM THE USE OF THESE PRODUCTS. BUYERS AND USERS ASSUME ALL RESPONSIBILITY TO COMPLY WITH MUNICIPAL AND/OR STATE AND/OR FEDERAL LAWS AND/OR REGULATIONS GOVERNING THE USE OF THESE PRODUCTS.